Frequently Asked Questions
Pre-Sales Questions
Q: May I see a demo of Iris Market Builder?
A: Yes! Just send a request to support@elementalmuse.com and I'll be happy to set you up with access to a private demo.
Q: Can I see the templates that come built in?
A: You can view thumbnails at http://irismarketbuilder.com/templates.html
Q: What language is Iris Market Builder setup for? Does it support other languages?
A: Iris Market Builder's management area is in English. Mal's system is also in English. At this time neither supports other languages.
Q: What is Mal's?
A: Mal's E-Commerce is a secure way to accept orders and payment information from your website. You can read more about it at www.mals-e.com.
Q: Why do I need an account at Mal's?
A: Iris Market Builder is setup to work together with the Mal's ecommerce server. Mal's is PCI-Compliant (very important!) and secured so that your customers information is safe. The server at Mal's handles the final checkout of your orders.
Questions About Moving Templates from Exisiting Websites
Q: I have a website that I like the style and layout of. Can it be transferred?
A: Generally the answer is yes but it does depend. If it is plain HTML, it's usually no problem. There's a one-time fee of $30 for a basic template transfer. Please contact me directly at support@elementalmuse.com to see if your site's template can be transferred.
Q: Will it be exactly the same?
A: The general layout and graphics will be. The exact way your products display will change to the formats offered in Iris Market Builder. You can see more about that here: http://www.irismarketbuilder.com/demo262/demo1/ (a demo site)
Q: What do you transfer in a template transfer?
A: A template transfer includes only your site template. This is the layout and graphics common to every page, basically. For example, your background, your header, your navigation, and your footer. If you have a stylesheet, that can be transferred too. This does NOT include transferring your products, your categories, the content of your pages, etc. It includes only the basic layout. It also does not include any custom programming (such as changing the layout of the product pages or categories).
Domain Names
Q: Do I have to register my domain with you?
No, you may register your domain where ever you would like. You'll just need to update your name servers to point to my server if you'd like to host your store with Iris Market Builder. We do offer competitive prices for domain registration and would be honored to register it for you at just $8.99/year.
Q: Do I have to transfer my domain name to your company to use Iris Market Builder?
A: No, you do not. You are welcome to keep your domain registration through whichever company you would like. You'll just need to update your nameservers to point to the Iris Market Builder server.
Website Hosting
Q: How much space and bandwidth is included in my website hosting with Iris Market Builder?
Our hosting package is designed to give small businesses plenty of space and bandwidth to get started. For $9.99/month you receive 150 MB storage space and 3,000 MB (3 GIG) monthly bandwidth.
Q: What if I need more space or bandwidth?
No problem. It's quick and easy to upgrade as you grow. Just contact us through the support desk and we'll take care of it for you. You can add 150 MB space and 1,500 MB bandwidth blocks for $2.50/month additional.
Q: What about email?
A: You can setup your own professional email@yourdomain.com through the CPanel. The number of email addresses available is limited only by your storage space. You can also setup autoresponders and forwarders. Webmail is available, too.
Q: I have hosting somewhere else. Can you put the Iris Market Builder there?
A: Iris Market Builder can only be hosted here on our servers. There are very specific technical requirements and our servers are setup to meet them perfectly.
Q: Where can I find more information about your servers?
A: Our parent company, Elemental Muse, offers lots of information about our servers, click here. Or you are welcome to check our independently monitored uptime stats at this link.
Running a Home Based Business Online
Q: Do you offer any resources or advice to help me get started?
Yes! Our goal is to help you as you begin and build your business. You'll find free resources on our sister site, The Muses Guide, including information on how to write your policy pages, how to track your forum networking, and more. http://themusesguide.com/freeresources.html
Support Questions
Q: Do you provide support for Iris Market Builder?
A: Yes! As long as the system is hosted on our servers as explained above we provide help and support. We will assist you with basic setup and how to use the cart questions. You can find more info on the support page.
Q: Will you create graphics and design my site for me?
A: No. Iris Market Builder does not include a website design or programmer. You are purchasing the website management system as is, and we provide support to help you use it. If you want a template designed, extra graphics, changes to the way pages are laid out or other programming changes, you need to hire a website designer or programmer. We may be able to refer you to someone to do these task but they are not included in your $9.99/month website hosting fees.
Q: What if I decide to change my domain name later?
A: Your license and hosting account can be changed to a new domain name for a one-time $25 fee. This includes issuing a new license for the new domain name, and changing the server so that the new domain name is the main domain on the account, and updating your Mal's callback so that it's hooked up to the store at the new domain name. This does not include any changes to your website design though.